Refund Policy

At Exlize IT Services, we strive to provide high-quality digital products, including infographic slides compatible with PowerPoint, Google Slides, and Keynote. Your satisfaction is important to us. If you experience any issues with our products, we’re here to help.

Eligibility for Refund

You are eligible for a refund within 15 days of your purchase if:

  • The product is a junk file (damaged, corrupted, or unusable).

  • The file is not working as described and cannot be fixed even after contacting our support team.

Please note: Refunds will not be issued for reasons such as “change of mind,” “accidental purchase,” or incompatibility due to lack of required software.

How to Request a Refund

To initiate a refund, please contact our support team at:

📧 Email: support@exlize.com
📞 Phone: +91 6393722377

Include the following details in your refund request:

  • Full Name

  • Order Number or Proof of Purchase

  • A brief description of the issue

  • Screenshot or screen recording (if applicable)

Refund Process

Once your request is received, our support team will:

  1. Review the issue and try to resolve it.

  2. If the issue cannot be resolved, your refund will be processed within 5–7 business days to your original payment method.

Contact Us

If you have any questions about our refund policy, feel free to reach out:

📧 support@exlize.com
📞 +91 6393722377

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